Terms & Conditions


The terms and Conditions listed below apply to the sale and purchase of goods between you and REEK Perfume, a company trading in Scotland. These Terms and Conditions do not affect your statutory rights as a consumer. By ordering any product from us you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.

 

1. ORDERS AND PRICING

All orders are subject to our approval and product availability. All goods advertised on www.urvanreivers.scot are simply an invitation to the customer to either make further enquiries to us or to make an offer to purchase goods from us.

Acceptance of offers to purchase goods only takes place when the relevant goods orders are despatched by REEK Perfume and not before.

The prices of products are correct at the time of publication on our website.

We reserve the right to change prices on our website without prior notification.Occasionally, errors can occur. If there has been an error in the price of goods that you have ordered we will inform you as soon as possible. On these occasions, you can choose to either cancel your order or reorder it at the correct price.If we are unable to contact you about an incorrect price we will cancel your order. Any payments which have already been made will be refunded.

All goods are priced in GBP, and all other currencies are calculated automatically from this and hence should be regarded as a guide only.

 

Limitation of Liability

Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the goods ordered by you in the relevant transaction, however nothing in these terms and conditions shall exclude or limit REEK Perfume’s liability for death or personal injury as a result of REEK Perfume’s negligence.

 

2. ORDER ACKNOWLEDGEMENT

When you have submitted an order you will be sent an e-mail confirming your order.

 

3. STOCK AVAILABILITY

It is possible however that we will on occasion be unable to fulfil your order immediately.If this is the case we will inform you immediately with details of any delays or issues there may be. If we are unable to contact you we will cancel your order. Any payments which have already been made will be refunded.

Please note that every care is taken in maintaining this website but errors and omissions in the information, availability and prices may occur. We will try to show actual product pictures where possible but some may be for illustrative purposes only.

 

4. RESPONSIBILITIES OF THE CUSTOMER

It is the responsibility of the customer to ensure that all information given on your order form is complete and accurate. Where information given by the customer is incomplete, misleading or incorrect the customer will be liable for any costs involved in resolving the matter.

 

5. PAYMENT CHECKS

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuing institution refuses to authorise payment to us we will not despatch the goods and will not be liable for any delay or non-delivery of orders.

We accept the following payment types:

 

6. DELIVERIES & CHARGES

Deliveries will be made by a carrier nominated by us. Most deliveries will need to be signed for.

Standard deliveries will usually be made within 3-5 working days. We will endeavour to offer the best value for delivery on all items.

The Premium shipping rate of £4.95 for orders over £50 will mean that delivery is made next day, subject to availability and order deadline. The order deadline for next day delivery is 11.00 A.M. The Next Day Premium service is available to U.K. mainland only and does not include Scottish Highlands and Offshore Islands where this is a 2 day service and is subject to additional surcharges. The Next Day premium service operates Monday to Friday, all orders taken over the weekend are dispatched on Monday for delivery on Tuesday.

For all countries outside the UK we will find the best option based on cost and speed of delivery. Mostly, these will be displayed at time of order. If not, we will contact you detailing costs at which point you have the option of accepting or declining the costs, if you decline the shipping costs then we will refund all monies paid. Due to local taxes and shipping restrictions to individual countries we cannot always ship all products to all countries.

REEK Perfume will not accept any responsibility for any failure to deliver goods or delay, damage or defect caused in doing so if the circumstances were beyond our reasonable control. We will always do our best to assist you with your complaints to 3rd parties.

 

International Shipping

If your delivery address is not within the United Kingdom, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country. We advise each customer to contact their local customs office for further information.

You should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

7. RISK & TITLE

Ownership of goods will not pass to the customer until we have received in full (in cash or cleared funds) all sums due us in respect of the goods.Until ownership of the goods has passed to the customer, the customer must (i) hold the goods on a fiduciary basis as our trustee, (ii) store the goods (at no cost to us) and (iii) maintain the goods in satisfactory condition.

 

8. GUARANTEES

All goods are guaranteed against manufacturing or material defect.A ‘standard’ guarantee under which most goods are covered is normally for one year. In all cases this guarantee does not cover accidental or deliberate damage. If you have any questions regarding warranty please contact us either by e-mail or phone. If you have any questions regarding the aftercare of your product, please contact us, either by phone or e-mail.

 

9. RETURNS POLICY, FAULTY GOODS AND COMPLAINTS

 

Complaints

To make a complaint please contact us on the E-mail address: shop@reekperfume.com

 

Returns

Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you receive your order and expires on the fourteenth day after the day on which you receive the goods. The distance selling act requires you to notify us in writing within 14 days of receipt of the goods and all goods have to be returned to us, unused and in the original condition with 14 days of the notification of your intent to return an item. The customer is liable for all return costs.

Please contact us before returning anything, this safeguards your consumer rights.When returning items to us it is your responsibility to ensure that the items arrive safe and sound. We cannot accept any responsibility for items lost in the post, therefore we would always recommend that you ensure that the package is adequately covered with compensation if lost or damaged.

 

Damaged Goods

* If an item is damaged on delivery, you should not sign for the item and the courier will return it to us.* If you have signed for an item and then later realise that it has been damaged, you should contact us, either by phone or e-mail. Later, when you send them back, items should be securely packaged and any damage should be clearly indicated.* We will refund any shipping costs, along with the costs of the damaged goods for items that are not being replaced.* Replacement items will be sent at no extra charge.

 

Faulty Goods

If you are concerned that a product we have supplied may be faulty or not fit for purpose and wish to return it to us for assessment please contact us and then follow the guidelines below:

* Any goods returned for assessment should be clean and dry, if this is not possible soiled goods may be subject to delays in processing for cleaning.* Goods should be accompanied by your name and contact details.* Full details of the perceived fault should be given in a brief letter.* Please note that assessment of perceived faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.* If the goods are found to have a fault we will repair, replace or refund the goods (at our sole discretion).* If the goods are found to not be faulty, the goods will be returned to you. REEK Perfume, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

 

Wrong items ordered

* If you have ordered the incorrect item, you can return it.* Please contact us first as above.* Amounts to be refunded will take account of the rights of cancellation and the Sale of Goods Act, the customer is liable for the costs of returning goods.* If you would like a replacement item to be sent to you, you may be charged again for delivery.

 

Incorrect items sent

* If we have sent you a wrong item, please contact us either by e-mail or phone.* We will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

Replacement items

* If you have been sent a damaged or incorrect item, we will send you a replacement item of the same value at no extra cost.* If you do not want a replacement item for damaged goods or items sent incorrectly, or if there is not an appropriate replacement available, you will be given a full refund, including the shipping charges.

 

10. STATUTORY RIGHTS

Your statutory rights as a consumer in the United Kingdom will not be affected by these Terms and Conditions. Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you receive your order and expires on the fourteenth day after the day on which you receive the goods. This includes our obligation to refund you within 30 days if you cancel your order. Full details of your rights can be found here…

http://www.tradingstandards.gov.uk/

 

11. SECURITY GUARANTEE

 

Data protection

REEK Perfume will never make your personal details available to other companies for marketing purposes. We will keep a record of your address details with the intention of sending your order. You can opt in to our mailing list – that is your choice.

Information you enter into our registration forms may be collected and stored by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the purchase was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

REEK Perfume takes the security of its customers very seriously.

 

12. GENERAL TERMS

If any of these Terms and Conditions are held to be unenforceable or invalid, the validity of the remaining Terms and Conditions will remain unaffected. No waiver of any right or breach by REEK Perfume under these Terms and Conditions shall be effective unless in writing and signed by an authorised person at REEK Perfume. Any such waiver shall not be construed as a waiver of any other right or breach. The Customer shall not assign the terms of the contract to purchase goods from REEK Perfume (as constituted by these Terms and Conditions as accepted by you)without the prior consent of REEK Perfume. REEK Perfume shall be entitled to assign and sub-contract the terms of this Contract without the consent of its customers.

 

13. GOVERNING LAW & JURISDICTION

The construction, validity and performance of these Terms and Conditions shall be governed by the Law of Scotland and the Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and REEK Perfume.

Phone. 0131 332 2406

E-mail: shop@reekperfume.com

To make a complaint please contact us on the details above.